Comments on: Help! Internet Connectivity Problems. http://techticker.net/2009/08/07/help-internet-connectivity-problems/ educational technology, eLearning & emerging technology Thu, 18 Mar 2010 01:23:42 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Mike Bogle http://techticker.net/2009/08/07/help-internet-connectivity-problems/comment-page-1/#comment-5716 Mike Bogle Sat, 08 Aug 2009 05:07:10 +0000 http://techticker.net/?p=2592#comment-5716 That's interesting to hear. Were your ISP and phone company the same or different? <br><br>My wife noticed on two occasions that Skype calls between my daughter and her friend dropped out the second she answered the cordless phone. It may be a coincidence granted, but it's a very strange symptom nonetheless. Such a pain in the butt regardless! I normally am quite patient with troubleshooting technical problems, but this is getting old LOL. That's interesting to hear. Were your ISP and phone company the same or different?

My wife noticed on two occasions that Skype calls between my daughter and her friend dropped out the second she answered the cordless phone. It may be a coincidence granted, but it's a very strange symptom nonetheless. Such a pain in the butt regardless! I normally am quite patient with troubleshooting technical problems, but this is getting old LOL.

]]> By: tidmarsh major http://techticker.net/2009/08/07/help-internet-connectivity-problems/comment-page-1/#comment-5715 tidmarsh major Sat, 08 Aug 2009 01:34:31 +0000 http://techticker.net/?p=2592#comment-5715 Interesting--in my case phone & ISP are the same (only choice for phone/DSL here is AT&T). My connection problems are fairly intermittent, which adds to the difficulty in troubleshooting. Interesting–in my case phone & ISP are the same (only choice for phone/DSL here is AT&T). My connection problems are fairly intermittent, which adds to the difficulty in troubleshooting.

]]> By: Mike Bogle http://techticker.net/2009/08/07/help-internet-connectivity-problems/comment-page-1/#comment-5714 Mike Bogle Sat, 08 Aug 2009 00:25:36 +0000 http://techticker.net/?p=2592#comment-5714 Must be something in the air :) One thing that might be of use to you, I spoke with my ISP yesterday and they suggested I isolate the internet connection (e.g. unplug the phone line temporarily) and retest everything. Her implication was that sometimes the phone signal can interfere with the connection. <br><br>If after removing the phone from the equation the internet connection immediately improves it may be an issue with the phone line, in which case you could request a more detailed line test.<br><br>In my case she said it's worth running this test before they escalate the issue to the phone company, because if it turns out that the phone line is perfectly fine and the cause is related to something within the LAN we have to pay $100 for the request.<br><br>Haven't tried this test yet though, so I don't know what the results are. Watch this space - I'll post an update as soon as I can.<br><br>Good luck to us both! Must be something in the air :) One thing that might be of use to you, I spoke with my ISP yesterday and they suggested I isolate the internet connection (e.g. unplug the phone line temporarily) and retest everything. Her implication was that sometimes the phone signal can interfere with the connection.

If after removing the phone from the equation the internet connection immediately improves it may be an issue with the phone line, in which case you could request a more detailed line test.

In my case she said it's worth running this test before they escalate the issue to the phone company, because if it turns out that the phone line is perfectly fine and the cause is related to something within the LAN we have to pay $100 for the request.

Haven't tried this test yet though, so I don't know what the results are. Watch this space – I'll post an update as soon as I can.

Good luck to us both!

]]> By: tidmarsh major http://techticker.net/2009/08/07/help-internet-connectivity-problems/comment-page-1/#comment-5711 tidmarsh major Fri, 07 Aug 2009 14:16:11 +0000 http://techticker.net/?p=2592#comment-5711 Hi Mike--<br><br>I've been experiencing nearly identical symptoms halfway across the globe. What I've been doing when I have connectivity problems is to restart only one component in the chain. It's starting to look like I may have router issues, because most of the time restarting the router (and nothing else) fixes the problem. <br><br>Now if only I knew enough about routers to further diagnose the problem other than by just buying a new router. Hi Mike–

I've been experiencing nearly identical symptoms halfway across the globe. What I've been doing when I have connectivity problems is to restart only one component in the chain. It's starting to look like I may have router issues, because most of the time restarting the router (and nothing else) fixes the problem.

Now if only I knew enough about routers to further diagnose the problem other than by just buying a new router.

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